[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.skvaran.cz\/ochrana-spotrebitele\/#Article","mainEntityOfPage":"https:\/\/www.skvaran.cz\/ochrana-spotrebitele\/","headline":"Ochrana spot\u0159ebitele","name":"Ochrana spot\u0159ebitele","description":"Je cel\u00e1 \u0159ada p\u0159edpis\u016f, jak u\u017e to, tak b\u00fdv\u00e1 u v\u0161eho se v tom m\u00e1lo kdo vyzn\u00e1. No \u0159ekn\u011bte, opravdu si p\u0159e\u010dtete podm\u00ednky p\u0159ed t\u00edm, ne\u017e objedn\u00e1vku dokon\u010d\u00edte nebo zalo\u017e\u00edte \u00fa\u010det, nebo jen odkliknete pol\u00ed\u010dko a douf\u00e1te, \u017ee jste se pr\u00e1v\u011b neupsali \u010f\u00e1blu. P\u0159edpisy spot\u0159ebitel\u016fm (spot\u0159ebitel je ten, kter\u00fd pod\u00e1v\u00e1 popt\u00e1vku \u010dili ten, kter\u00fd fyzicky … ","datePublished":"2025-02-28","dateModified":"2023-04-29","author":{"@type":"Person","@id":"https:\/\/www.skvaran.cz\/author\/#Person","name":"","url":"https:\/\/www.skvaran.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/56990d361a15c60249588fcd5c65556d1c39f993ac5e20b5abce42fd817b46e8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/56990d361a15c60249588fcd5c65556d1c39f993ac5e20b5abce42fd817b46e8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"skvaran.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.skvaran.cz\/wp-content\/uploads\/img_a333420_w2751_t1546722321.jpg","url":"https:\/\/www.skvaran.cz\/wp-content\/uploads\/img_a333420_w2751_t1546722321.jpg","height":0,"width":0},"url":"https:\/\/www.skvaran.cz\/ochrana-spotrebitele\/","about":["Ekonomika"],"wordCount":425,"articleBody":"Je cel\u00e1 \u0159ada p\u0159edpis\u016f, jak u\u017e to, tak b\u00fdv\u00e1 u v\u0161eho se v tom m\u00e1lo kdo vyzn\u00e1. No \u0159ekn\u011bte, opravdu si p\u0159e\u010dtete podm\u00ednky p\u0159ed t\u00edm, ne\u017e objedn\u00e1vku dokon\u010d\u00edte nebo zalo\u017e\u00edte \u00fa\u010det, nebo jen odkliknete pol\u00ed\u010dko a douf\u00e1te, \u017ee jste se pr\u00e1v\u011b neupsali \u010f\u00e1blu.P\u0159edpisy spot\u0159ebitel\u016fm (spot\u0159ebitel je ten, kter\u00fd pod\u00e1v\u00e1 popt\u00e1vku \u010dili ten, kter\u00fd fyzicky nakupuje) bezpe\u010dnost, informovanost, viditeln\u00e9 a srozumiteln\u00e9 ozna\u010den\u00ed a informace o podm\u00ednk\u00e1ch reklamace.Kdy m\u00e1te tedy mo\u017enost reklamace? Pokud nakupujete r\u00e1di p\u0159es internet, ale nakonec v\u00e1m p\u0159ijde n\u011bco, co se v\u00e1m v\u016fbec nel\u00edb\u00ed m\u00e1te mo\u017enost danou v\u011bc vr\u00e1tit v dob\u011b dvou t\u00fddn\u016f od p\u0159evzet\u00ed bez ud\u00e1n\u00ed d\u016fvody. N\u011bkter\u00e9 firmy nab\u00edzej\u00ed vr\u00e1cen\u00ed na jejich vlastn\u00ed n\u00e1klady, u n\u011bkter\u00fdch i jin\u00fdch si mus\u00edte po\u0161tovn\u00e9 zaplatit.Pokud chcete reklamovat zbo\u017e\u00ed, kter\u00e9 nevyhovuje podm\u00ednk\u00e1m v p\u0159edchoz\u00edm odstavci mus\u00edte splnit podm\u00ednky jako minim\u00e1ln\u00ed z\u00e1ru\u010dn\u00ed dobu, kter\u00e1 je nyn\u00ed stanovena na 2 roky, b\u00fdt schopni prok\u00e1zat, \u017ee jste dan\u00fd v\u00fdrobek koupili v tomto obchodn\u00edm \u0159et\u011bzci (\u00fa\u010dtenka) a nesm\u00ed se jednat o po\u0161kozen\u00ed z va\u0161\u00ed strany (nap\u0159\u00edklad mobil, kter\u00fd spadl na zem v\u00e1m vezmou jen t\u011b\u017eko) dal\u0161\u00edm d\u016fvodem vy\u0159\u00edzen\u00ed reklamace ve v\u00e1\u0161 neprosp\u011bch je b\u011b\u017en\u00e9 opot\u0159eben\u00ed, to je n\u011bco, co se \u0161patn\u011b definuje. Co je b\u011b\u017en\u00e9 opot\u0159eben\u00ed a co ne? Na tuto ot\u00e1zku je\u0161t\u011b nikdo nena\u0161el jasnou odpov\u011b\u010f. Dal\u0161\u00edm d\u016fvodem je snaha reklamovat zbo\u017e\u00ed, kter\u00e9 jste kupovali ji\u017e s kazem, o kter\u00e9m jste v\u0161ak v\u011bd\u011bli. Nap\u0159\u00edklad kniha s ohnut\u00fdmi rohy, kterou z\u00edsk\u00e1te s 30% slevou.Co naopak nem\u00e1 \u017e\u00e1dnou podporu v z\u00e1kon\u011b je \u010dast\u00fd po\u017eadavek don\u00e9st v\u00fdrobek v origin\u00e1ln\u00edm balen\u00ed. P\u0159i \u00fasp\u011b\u0161n\u00e9 reklamaci je proplacen\u00e9 po\u0161tovn\u00e9. Nen\u00ed-li v\u00e1\u0161 po\u017eadavek vy\u0159\u00edzen do t\u0159iceti pracovn\u00edch dn\u016f z\u00edsk\u00e1v\u00e1te n\u00e1rok na vr\u00e1cen\u00ed pen\u011bzPokud jste \u00fasp\u011b\u0161n\u011b vyreklamovali sv\u00e9 kazov\u00e9 zbo\u017e\u00ed obchod v\u00e1m m\u016f\u017ee nab\u00eddnout opravu, n\u00e1hradu za jin\u00fd kus nebo navr\u00e1cen\u00ed pen\u011bz.N\u011bkter\u00e9 obchody neradi uzn\u00e1vaj\u00ed sv\u00e9 chyby, a proto si mus\u00edte za sv\u00fdmi pr\u00e1vy st\u00e1t.                                                                                                                                                                                                                                                                                                                                                                                        4\/5 - (5 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Ochrana spot\u0159ebitele","item":"https:\/\/www.skvaran.cz\/ochrana-spotrebitele\/#breadcrumbitem"}]}]